The Golden Manor website has been updated to ensure compliance with the new Fixing Long-Term Care Act, 2021 (FLTCA) and its general regulation.
272. (1) Every licensee of a long-term care home shall ensure that they have a website that is open to the public and includes at a minimum,
(a) the physical address of the long-term care home;
(b) the approximate number of licensed beds at the home;
(c) direct contact information, including a telephone number and email address that are monitored regularly for,
(i) the licensee or a senior officer of the licensee or, in the case of a municipal home or a First Nations home approved under Part IX of the Act, a person who is on the committee of management,
(ii) the Administrator,
(iii) the Director of Nursing and Personal Care, and
(iv) all infection prevention and control leads for the home;
(d) the Ministry’s toll-free telephone number for making complaints about homes;
(e) the current annual report required under subsection 168 (1);
(f) the current version of the emergency plans for the home as provided for in section 269; and
(g) the current version of the visitor policy made under section 268.
Details
Golden Manor Home for Aged
481 Melrose Blvd
Timmins, ON
P4N 5H3
Email: [email protected]
Phone: 705-360-2644
www.timmins.ca/our_services/golden_manor_home_for_the_aged
About
The Golden Manor Home for the Aged is a 177-bed Municipal Long-term care facility which provides permanent residency and offers one short term respite care bed. At the Golden Manor, all residents are supported to maintain a meaningful and continued relationship with their families, other residents and the community. A variety of activities form the basis for an active and balanced life within a supportive and safe environment.
Contact Information
Administrator
Lia Fontana
705-360-2644 ext. 4502
[email protected]
Director of Care
Julie Mavrinac-Nikoruk
705-360-2644 ext. 4516
[email protected]
Assistant Director of Care
Alison Stewart
705-360-2644 ext. 4515
[email protected]
Infection Control Coordinator
Tiffany Rock
705-260-2644 ext. 4540
[email protected]
Committee of Management Chair
Mayor Michelle Boileau
mayor@timmins.ca
Continuous Quality Improvement -2023-2024
Current Annual Report
Emergency Plans
Disaster Emergency Procedures - July, 2022
Zero Tolerance Abuse and Neglect Policy
Complaints
Report an urgent complaint: Call the Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144
- Hours of operation: 8:30 a.m.-7:00 p.m., 7 days a week
For non-urgent complaints, please visit the Ministry of Long-Term Care website: https://www.ontario.ca/page/long-term-care-home-complaint-process
Report your concern directly to the home
- Start by addressing your complaint or concern with the team leader (RPN) on the resident’s floor. The team leader (RPN) will:
• Listen, empathize and apologize
• Address the problem if it is within their ability to do so
- If the team leader (RPN) is unable to resolve your complaint or concern they will:
• Ensure the charge RN or appropriate supervisor/registered staff is informed.
• The appropriate supervisor/registered staff will follow-up with you on the next business day
- The appropriate supervisor must investigate the complaint or concern and take appropriate action depending on the nature of the complaint, which may include:
• Verbally discuss with the resident/family member face-to-face or by telephone
• Meet with involved disciplines to develop a written action plan
• Set up a team and resident/family meeting to resolve the concern
• Bring the complaint to Resident Council, Family Council for input into a solution to non-resident health specific issues
Complaints, Concerns, Compliments, and Recommendations Policy
Guide to Submitting Feedback