Paratransit Service

Timmins Transit On-Demand is a door to door transportation service for persons with permanent or short-term disabilities, which prevent them from being able to use Timmins Transit's regular, fixed-route transit service.

Passengers must be registered to use the service. The eligibility guidelines state that this transit service is intended for persons who are physically unable to climb or descend steps, or who are unable to walk a distance of 175 meters.

On this page:

1. How to Apply for Paratransit Service

2. How to Book a Ride

3. Hours of Service

How to Apply for Paratransit Service

Click HERE to fill out the online application.

OR

Download and complete the application form:

TIMMINS TRANSIT PARATRANSIT APPLICATION FORM (PDF)

Once complete, the printed application can be returned to:

Timmins Transit On-Demand
220 Algonquin Blvd. E.
Timmins, Ontario
P4N 1B3

Forms are also available at Timmins Transit's main terminal at 54 Spruce St. S.

An Eligibility Committee will review the application and, if approved, you will be advised in writing.

How to Book a Ride

Paratransit Service is available through the Timmins Transit On-Demand smartphone app . The app makes booking an accessible ride fast and convenient.

Paratransit users can request and pay for shared-ride, curb-to-curb service. The app eliminates the need for advanced reservation and provides real-time trip notifications, making it easier to plan travel. 

Download the Timmins Transit On-Demand smartphone app now:

For iOS: https://apps.apple.com/ca/app/timmins-transit-on-demand/id6476113611

For Android: https://play.google.com/store/apps/details?id=com.sparelabs.platform.rider.timminstransit

 

For more information on Paratransit Service, call 705-360-2600 ext. 3504

No smartphone? No problem.

Use your computer or tablet to book an accessible ride from Timmins Transit On-Demand.

Click: https://spare-rider-timminstransit-production.vercel.app/

This is a website version of the Timmins Transit On-Demand app. You can plan, book, confirm, and pay for your ride. 

Reservations By Phone:

Trips may be booked up to two weeks in advance. Passengers should be prepared to be flexible when making booking requests.

To Book call 360-2600 ex. 3504

Timmins Transit On-Demand is making booking by phone even easier! Our new AI Voice Assistant helps you schedule, change, or cancel trips quickly over the phone. Just call 360-2600 ex. 3504, follow the voice prompts, and you're all set. If you prefer, you can always choose to speak with our dispatcher.

What is AI Voice?

Spare AI Voice is an automated call-in assistant that helps riders book, confirm, and cancel trips with Timmins Transit On-Demand Paratransit Service. Instead of waiting for a live agent, riders can interact with a voice system that's available whenever they need to book a ride.

Benefits for Riders:

  • Shorter wait times on the phone
  • More flexibility in managing trips
  • 24/7 convenience (outside of regular dispatch hours)
  • Continued access to live staff support

Hours of Service

Timmins Transit On-Demand service is provided during the following hours:

Monday to Friday: 6:30 am to 11:30 pm
Saturday: 6:30 am to 11:30 pm
Sunday:8:30 am to 7:30 pm

No service on Statutory Holidays

The Timmins Transit On-Demand office is located at 54 Spruce Street South and is open during the following hours:

Monday to Friday: 8:30 a.m. to 12 noon and 1:00 p.m. to 4:30 pm. Closed Saturdays, Sundays and Holidays 

If you have any questions, or would like more information on the Timmins Transit On-Demand service, please contact Timmins Transit. We can be reached by telephone at (705) 360-2600 ext. 3504 or e-mail at [email protected]